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Maintenance Guide

How to report maintenance

If your maintenance is during business hours, Monday to Friday, 9:00 am to 5:30pm, please email your property manager directly and provide as much information as possible along with an image or video of the issue. You can also refer to our Maintenance Troubleshooting Guide that you received when you first moved into the property. This will go through a list of the most commonly reported maintenance items we receive and you may be able to rectify the issue without the need for a tradesman’s call out.

Urgent Repair

If you need an urgent repair after business hours, over the weekend or on a public holiday, please contact a member of our team on as well as email your property manager directly.

Your property manager will then be in touch with you on the next business day to follow up on the progress of your maintenance request. Only urgent maintenance items will be attended to after business hours. For a comprehensive list on what is deemed an urgent repair, you can review the Consumer Affairs website.

The Difference Between Urgent & Non Urgent Repairs

Urgent repairs are defined by the law. Anything else is a non-urgent repair. A repair is non-urgent if the renter can continue to safely live in the property. Non-urgent repairs include things like a broken dishwasher or loose bathroom tiles.

Urgent repairs must be done immediately because they make the property unsafe or difficult to live in.

Anything on this list is legally defined as an urgent repair:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
  • the gas, electricity or water supply is not working
  • a cooling appliance or service provided by the rental provider is not working
  • the property does not meet minimum standards
  • a safety-related device, such as a smoke alarm or pool fence, is not working
  • an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
  • any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
  • a serious problem with a lift or staircase.

RWL Preferred Trades List

MaintenanceMan / Builder

Peter – Hired Help Property Services

0421 606 996

South East Property Maintenance (Marcus /Dave )0401 157
Total Property Care (Toby)0431 756

Straight Cut Fencing & Gates (Yann)

0407 567 351

State Fencing8759
Class Timber Fencing0414 485

Gary Kent Plumbing Service (Gary)

0412 223 988

Sweetheart Plumbing               (Robbie)0423 457
Plumbers Now0421 322

Danny Boy’s Mowing               (Danny)

0402 227 980

Trim N’ Terrific Garden Maintenance0434 101
SJW Property Maintenance       (Simon)0408 759

Brett Godwin Electrical            (Brett)

0401 803 959

Peter Wrigley Electrical Services   (Peter)0408 586
SGS Electrical Services0419 578
MWM Electrics                        (Michael)0439 660
Roof and Gutters

Caleb’s Roofing                       (Caleb)

0414 622 196

Peter Whittington                    (Peter)0419 542
Glass and Glazing

MB Glazing

0434 546 902

Somerville Glass & Glazing03 5977
Screens and Doors

Seaford Screens

9786 3599

Bugs No More9775
Garage Door Maintenance

Active Garage Doors               (Paul)

0438 404 223

Frankston Garage Doors          (Mandy)5971
Carpets and Blinds

Carpet World Hallam

(03) 9796 3255

SJ Carpets and Flooring            (Brendon)(03) 9786
A Plus Traders                         (Brandon)0406 527
Dollar Curtains & Blinds Mornington(03) 5975
Cabinet Maker

Xtreme Cabinets


NewAge Locksmith                  (Ciro)

0434 411 992

Bay City LockSmiths0408 538

Old Maid Cleaners                   (Tina)

0432 023 144

Melbourne Metro Carpet Cleaning(Danny)0407 550

Jims Pool Care


0412 275 572

Pool Safety Solutions1300 454

Signature Plaster

(Brad Grigg)

0431 935 686



Jim’s Antennas


0423 631582

Pest Control

Critter Control Pest Control


0433 281 978

AAA Termite & Pest Control0418 398
Tree Removal

Bayside Treeworks


0409 600 691

Peninsula Tree Professionals(Chris)0418 339

Emergency Services

Emergency services such as Police, Ambulance, CFA and SES may be more appropriate in some situations. If you are in immediate danger, please call 000 immediately.

ContactPhone Number
Emergency ServicesPolice, Fire, Ambulance000
Frankston Police03 9784 555
Carrum Downs Police03 8770 4100
Trees & Storm DamageSES132 500
Electrical & Power LinesUnited Energy132 099
WaterSouth East Water131 694
Local CouncilFrankston City Council1300 322 322

Renter Details

Property Details

Maintenance Details